Software testing refers to a software testing engineer to evaluate a particular software item, look for defects and resolve them. Though it should be performed at the development stage, but is termed as a ‘validation and verification’ process.
The software tester assesses the quality of the software, checking whether the expected output matches the entered input. He should be eager to learn, be innovative and accountable to his tasks, and have excellent programming and communication skills.
Speaking of accountability, here are the seven important tasks a tester and working in a manual testing services company should not forget to perform. The tasks are listed out as follow:
To ensure a good performance, the tester should be alert and ask relevant questions. Asking questions will help clear your doubts, and give you an overall picture of what you have to do. According to your problem, you can ask questions regarding the requirement, the changes in the software, the implementation of the requirement, bug-fixing and relation of the product to development and business.
To a software tester, working with the installation and performance of software day after day might be a daily experience. However, the same might be a heinous task for a first-time user or a layman. They might turn to the user manual for help, but what if it doesn’t help them at all? Customer dissatisfaction can play a huge role in adversely affecting your future sales. Therefore, it is a smart task to religiously test the user and installation guides so that even a first-time user will be able to understand instructions at a go. Even if he has a great product, a not-so-helpful manual won’t satisfy customers.
As similar to working with a laboratory partner, working with a fellow software tester can actually be beneficial for the product. Even if the concerned tester is a pro at his job with years of experience, working with a similar-minded tester will bring forward fresh ideas, and sometimes ingenious insights regarding how to work with different scenarios and the tried-and-tested techniques of software testing services.
Even after receiving the correct results for the product, the tester still needs to analyze them. He is required to understand the data, analyze them according to the expected outcome of the software item and resolve the issues in the test environment, test data and the bugs that prevent success. The tester also needs good reporting and communication skills, which would be needed in his status report. He would be expected to give a brief but analytic description about the actions taken, the results and how to plan to handle the situation.
A software tester should be able to priorities his tasks accordingly, and decide upon whether a test should be automated or be tested manually. His job does not end after he reports a bug, but continues even after the developer has fixed them. An important task for the software tester is to actually know the kind of code fix the developer has applied, and how it will affect the software. He should also understand and discuss how the developer fixed the particular bug, and its effects on the product as a whole. If the developer is not able to reproduce the bug, the tester should support him in the same so that the bug can be fixed.
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A software tester should be open to constant learning as he needs to be updated about the latest technology, relevant automation tools that could be used, the creation of new ideas and what could be learnt from experiences. He should be able to relate software testing to real-life situations, and resolve issues accordingly. His concepts should be clear and keep researching for a more thorough knowledge of what he is working on. Apart from increasing his knowledge, his will also gain deeper insights into the product and its needs as a whole.
Coming back to priorities, a software tester is always tied to deadlines and pressure from the developer team. Often, in an attempt to complete his duty faster, the tester may end up compromising on the quality of the product. Therefore, with time and experience, he should be able to prioritize his tasks. Understanding, learning and practicing these priorities are important to be assured about the product. Make sure that you check all the components of your product, such as GUI and performance apart from functionality. After all, you need to deliver a completely working product to your customer, for which you can ask for a deadline extension.
Therefore, these are the golden rules of being a software tester who excels at his work and enjoys it to the fullest. Keeping the above tasks in mind can prevent embarrassing situations involving unhappy customers, bad reviews and a loss of future sales. Thus, the caliber of the software tester is directly proportional to the high sales and performance, and happy customers day after day.